Well, it happened about a week later than I wanted it to, but I have finally chosen Thompson Merchant Services to process my credit cards. They were neck and neck for a while with WaMu’s TransFirst merchant services, who cost a little more but provided excellent service and assistance during the sales process. They both offer competitive rates on a package that includes a gateway, a merchant account and a virtual terminal. They both respond to questions and submissions quickly. The deal-breaker was the SSL certificate.
Thomas’ NexCommerce gateway, run by Authorize.net, comes with SSL encryption built in. For those of you who did not read the previous merchant services posts, an SSL certificate is a safety wrapper you buy for your web site so that identity thieves can’t steal your customers’ personal info when they buy things from you online. TransFirst’s Transaction Central requires that you purchase your own SSL certificate, which is pretty standard. Normally, this is not a big deal. GoDaddy can provide you with one for $20 a year or less, depending on how many years you buy up front (and their 24/7 customer service is second to none). The problem is that my web site is just one subdomain in a web hosting package my fiance and I use for all of our various web projects. In other words, our main domain is my fiance’s design business, www.burning-house.com, and my Sweet Meats web site is actually located at meat.burning-house.com. The domain name http://www.sweet-meats.com just points you to that meat folder on the burning-house web site.
So, back to my gateway issue: an SSL certificate can only be added to the main domain of a hosting package (the burning-house.com one), which means that I would have buy another web hosting package and move all of my Sweet Meats files over to a new server. I just don’t have the time or the money for that right now.
NexCommerce will not set up their gateway for you unless you have a few things on your web site first:
- Customer Service number or email.
- Return/Refund Policy (including “no refunds” if this is the case).
- Website Secure Order Page along w/shopping cart (order page doesn’t need to be functional yet but must be present)
- Delivery Method and timing are clearly stated (like “Products are shipped 24-48 hours after receiving your order via UPS Ground, Fedex 2nd Day”, etc.)
Hi Biz Miss,
I am contemplating signing up for wireless payment processing with Thompson Merchant Services. How are you liking the service so far? Any problems?
it seems like e very good web site but my English is not good. It would be great if it might be availible in other languages too. Thanks.
To answer your question a secure order page means that the page must have an active ssl encryption, 99% of web hosting companies can setup a secure certification as a part of your web hosting package. This secure page simply allows your customers to enter orders into the page securely and encrypted, minimizing the chance of the data being intercepted in any way. If you do not have a secure order page with your host Authorize.net can provide a secure order page for you as a part of their gateway with their “AIM” option. The only catch with this option is that your customer must be redirected to Authorize.net’s server to enter orders on their secure page (which is customizable), then be redirected back to your website after the order is complete. So if you want to keep customers on your site to enter orders then you will need secure order page, or if you go with the AIM option and have customers redirected from your site and back to your site Authorize.net can provide that for you. (www.nexcommerce.com)
Ange feel free to email email@example.com with any questions and we’ll do our best to help you. You may also read more on http://www.thompsonmerchant.com or learn more on the merchant industry in general at http://www.merchantseek.com.
This is indeed an interesting post, it seems that you are an expert in this field.
I liked the article its informative especially from people seeking info’s like this.
I’ll bookmark this one, and i am looking forward for more of your content.
National Merchants Corp
Thnaks for the Information