Biz Miss

Just another WordPress.com weblog

It’s Alive! October 20, 2008

It’s seems that no other project racks up delays quite like a web site.  There’s always something that could be added, or could use cleaner functionality, or doesn’t look quite right in Internet Explorer 18.3 for Windows WTF.  But after six months of such delays, I am proud relieved to announce that Sweet-Meats.com 2.0 has finally launched!  It’s as close to perfect (for my own purposes) as I’ve ever gotten a web site, so I’d like to share some of my steps with you, and review a few of the services I tried along the way.

Step 1: Evaluate. There were a lot of reasons I desperately needed a new web site.  I enumerated them on paper in order to be sure that each issue got solved in the re-design:

  • Not a clean design.  It was simple, and cutesy-clever, and some people liked it, but it was also pretty slap-dash.  And four years old.  It felt ridiculous that my own web site wasn’t good enough to include in my design portfolio.  The product photos also weren’t very good.
  • Hard to pay.  My old site only accepted payments via Paypal.  I calculated that I lost at least 25% of my potential customers because of this.
  • Not expandable.  The design didn’t allow for the easy addition of more products or pages.
  • Limited functionality.  It had no ability to handle discounts, gift certificates, shipping choices or product sizes with any grace.
  • Bad navigation.  It used pop-ups in an incredibly unattractive and repetitive way.
  • Hard to analyze.  Very minimal stats that provided few clues about how to improve sales and traffic.
  • Bad SEO.  Only appeared in Google rankings for very specific search terms like “Sweet Meats Plush.”

Step 2: Make lists. I wrote down exactly what features and functionality I wanted to have in my site, and what keywords I wanted Sweet Meats to be associated with in searches.  I decided what was important to have right out front, and what could be reached in a click or two.

Step 3: Research. With my list of features in hand, I searched for a shopping cart, and then a web host, that could accommodate my needs for a reasonable price.  I already have a merchant account and Authorize.net payment gateway through Thompson Merchant Services to handle credit cards.  I wish they were cheaper but they work really well.  As far as shopping carts went, I tried four:

  1. Zen Cart: completely free, open-source shopping cart software that is chock full of features and is theoretically fully customizable.  You have to be a really good PHP programmer and be able to handle hideously confusing file organization in order to make this work, though.  I constructed a passable wholesale site using Zen Cart.  It took three frustrating weeks and my customers hated using it, so I didn’t even try to make a retail site with this cart.
  2. Shopify: I downloaded the trial and started mucking around with it but didn’t get very far.  It’s not hard to use but I realized that the features I would need, like SSL security and the ability to do discounts, were only available with the “Professional” plan, which costs $59 a month + 1% of sales.  Way too expensive for my small business.
  3. WP E-Commerce: This is only for WordPress sites, but my husband is a wiz at programming these, so I thought I’d give it a try.  It’s not a good option for US vendors, because it can’t handle shipping physical goods with different weights, and doesn’t interface with UPS or FedEx.  After mentioning this in a previous post, one of the company owners offered to send me a working version of the cart, “personally,” but he never did.  I’m a little pissed I wasted $25 on the “Gold Cart” upgrade before I was able to figure out that the cart just doesn’t work.
  4. Mal’s E-Commerce.  This is what my last web site used, and what I ultimately went with again.  I had unfairly written off this cart because it was somewhat limited in its customization, but (naturally) it has changed somewhat in the four years since I last looked at it, and it handles quite nicely.  Here’s what I like about it:
    • It only costs $8 a month.  It would be free if I didn’t want to process credit cards through my own gateway (rather than use Paypal).
    • All of the code goes in your buttons, so it doesn’t change the appearance of your web site in any way.
    • It integrates with UPS and USPS shipping modules, so you can calculate shipping automatically based on weight and location.
    • It’s ridiculously easy to set up and works with graphic buttons, pull-down menus and text boxes, all of which I use on my product pages.
    • The shopping cart is hosted on Mal’s secure server, so I save money on not having to purchase my own SSL certificate.  The only downside to this is that the amount of customization you can do on the checkout pages is limited, but it looks integrated enough for my taste.

Step 4.  Design!  I laid out exactly how I wanted all of my pages to look in Photoshop, down to the pixel.  It took five drafts to get it just right and I got a lot of feedback from friends throughout the process.

Step 5.  Host.  I was getting a little tired of GoDaddy, with their limited stats and the bizarre way they handle permalinks and page titles, so I tried Lunarpages.  It was easy to set up, and reasonably priced, but they don’t handle domains very well.  I got a free domain with my hosting, so I chose “sweetmeatsplushtoys.com” and used it to build my new site online.  When I was finished, I planned to have my old domain, “sweet-meats.com” (which is hosted with GoDaddy) point to my new Lunarpages web site, and have that super long domain name just forward to the right place.  But as my “primary domain,” Lunarpages’ control panel wouldn’t let me forward sweetmeatsplushtoys.com, and consequently, my old domain wouldn’t point properly either.  Tech support was quick to answer the phone, and they took care of the “primary domain” problem for me right away, but they couldn’t figure out how to get sweetmeatsplushtoys.com to forward to sweet-meats.com, they could only “park” it.  My husband eventually fixed this for me, but I was annoyed that a web hosting company didn’t have the capability to do this themselves.

Step 6.  Program.  This was the tedious part, and required a lot of tutorials from my husband.  I haven’t programmed a web site since college, and a lot has changed on the web since 1999.  I also signed up with Google Analytics at this point (free!), so I can track things like “conversion” (how many visitors turn into buyers), and return-on-investment for pay-per-click advertising.

Step 7.  Test.  This was the REALLY tedious part, but it’s important to proofread everything 2-3 times and to test every link on every page.  Anything that doesn’t work right could cost you a sale or publicity.

Step 8. Launch!  I sent an e-mail to my wholesale customers, then to my newsletter subscribers, and then to family and friends.  This week I’ll be working on an announcement to send to the press.

If you like something I’ve done on the site and have questions about how I did it, don’t hesitate to ask!

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7 Responses to “It’s Alive!”

  1. Vicky Says:

    Thanks for all the great information. I have been designing my website around paypal- didn’t realize so many people still shy away from paypal. I’d like to ask you more questions about your e-commerce provider.
    I’m glad to see you are back to your meats!
    Vicky

  2. bizmiss Says:

    Vicky,

    E-mail me anytime and I’d be happy to answer all of your questions. Thanks!

    Lauren

  3. Dimitri Says:

    Hi Lauren,

    first of all, thank you for giving Shopify a try. I wanted to just address a couple of things in your post.

    -Regarding the SSL security features, each of our plans has SSL-enabled transactions, so that customer orders are always secured. In the professional plan, however, the administrative login screen is also SSL-secured, so for example when you are modifying your products you are secured by SSL. This feature is an additional level of security that is usually only needed by larger stores.

    -Our pricing for the Professional plan has a transaction fee of only 1%, rather than 2%. We believe that the features that are included in the Professional plan give a lot of bang for your buck, and having a hosted solution where we take care of the hosting, bandwidth and backups lets you run your store without the added stress.

    We are always working on improving Shopify and making it work for the greatest number of stores. If there is one particular feature that you need that is not present in the Basic package you could send me a message and we could discuss it.

    Regards,

    Dimitri
    Shopify.com

  4. bizmiss Says:

    Hi Dmitri,

    Thanks so much for your comment. It clarifies a lot. I apologize for listing the wrong transaction fee. I read the columns incorrectly and have since fixed that number. My husband used to use Shopify for all the e-commerce sites he programmed back when it was still in free beta mode and sang your praises often. Sadly, even the basic plan is not super affordable for me, though I wouldn’t consider it an unreasonable fee for the services you provide.

    Best,
    Lauren

  5. Jessa Says:

    How were you able to calculate that you lost 25% of your business because of PayPal.? Why is it that people are afraid to use PayPal? I thought they were a secure site.

  6. bizmiss Says:

    I receive separate e-mail confirmations from Paypal and from my shopping cart provider. About 25% of my orders were being completed in the cart, but my customers were not paying when sent to Paypal. Paypal is generally a secure site, and I prefer using it to having to type in all of my CC billing info, but I also have friends whose accounts have been hacked.

  7. sean Says:

    Thanks for the info, I’ve been trying to set something up for the sale of smaller items online and this is a great help. So many choices so much confusion.


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